Refund & Cancellation Policy

This page explains when an order can be cancelled, when money comes back to you, and how long that takes. It sits alongside our Exchange Policy, which covers replacements.

Cancelling an Order

An order can be cancelled within 6 hours of being placed, provided it has not already been handed to our logistics partner. To cancel, message us on WhatsApp at +91 70778 23177 or email support@tmayee.in with your order number.

Once an order has been dispatched it can no longer be cancelled. For Cash on Delivery orders no money has been collected, so nothing needs to be refunded.

When We Refund

We refund in the following situations:

• You cancelled a prepaid order within the cancellation window above
• We cancelled your order — for example the item went out of stock or we could not deliver to your pin code
• An exchange was approved under our Exchange Policy, but we cannot send a replacement because the item is unavailable
• Money was deducted but your order was never created

When We Do Not Refund

Indian law does not require a seller to accept returns for a change of mind, and we do not. We do not refund for a change of mind, for a size you chose yourself, or for products that have been worn, washed or altered after delivery. Every product page has a Size Guide with exact measurements for that specific piece — please use it before ordering.

This does not affect your rights where the fault is ours. If a product arrives defective, damaged, not as described, or is the wrong item, you are entitled to a remedy and we will provide one.

How Long a Refund Takes

• We initiate the refund within 2 business days of approving it
• It then typically reaches your account within 5 to 7 business days, depending on your bank or card issuer
• Refunds always go back to the original payment method — we cannot redirect them elsewhere

For a Cash on Delivery order where a refund is due, we will collect your bank or UPI details separately, because there is no original payment method to return the money to.

Failed or Duplicate Payments

If money left your account but no order appeared, the payment did not complete. In almost every case your bank reverses it automatically within 5 to 7 business days without us doing anything. If it has been longer than that, send us the transaction reference and we will raise it with our payment gateway.

Questions or Complaints

Contact us at support@tmayee.in or +91 70778 23177. If you are not satisfied with how a refund was handled, you can escalate to our Grievance Officer, Ashutosh Baral, through our Grievance Redressal page.