Exchange Policy

Every T-Mayee piece is quality checked before it ships. In the rare case something goes wrong, here is exactly what we cover and what we do not.

We Accept Exchanges For

• Wrong size delivered, different from what you ordered
• Product damaged during transit
• Defective or misprinted product
• Wrong item delivered
• Product not as described or advertised on this website

We Do Not Accept Exchanges For

• Wrong size ordered by the customer
• Change of mind after placing the order
• Products worn, washed or altered after delivery

Exchange Window

Exchange requests must be raised within 7 days of delivery. Requests made after this window cannot be processed.

How to Raise a Request

The fastest way is from your account. Open My Account, open the order, and use Request an Exchange. You will get a reference number straight away.

If you checked out as a guest, email exchange@tmayee.in instead. Either way we need the following before we can approve anything:

• Your order number
• An unboxing video showing the issue
• Clear photos of the product and the issue

Our team will respond within 24 to 48 hours with the next steps.

Refunds

If we approve an exchange and cannot send a replacement because the item is unavailable, we refund you in full. Refunds are initiated within 2 business days of approval and usually reach your account within 5 to 7 business days.

We do not refund for a change of mind or for a size you chose yourself — please use the Size Guide on each product page before ordering. Full details are on our Refund & Cancellation Policy page.