Question 1

How do I track my order?

Accepted Answer

You will receive a tracking link via WhatsApp and email once your order is dispatched. If you created an account at checkout, you can also track your order anytime from the Orders section in your account.

Question 2

How long does it take to dispatch my order?

Accepted Answer

Orders are dispatched within 24 to 72 hours of confirmation. Delivery typically takes 5 to 7 business days depending on your location.

Question 3

Can I cancel my order?

Accepted Answer

You can cancel your order within 6 hours of placing it. After this window, the order moves into processing and cannot be cancelled. If you paid online and cancel within the window, you will be refunded the full amount excluding the transaction fee. Cash on Delivery orders do not require a refund.

Question 4

Do you ship outside India?

Accepted Answer

Right now we only ship within India. Shipping is free on every order, no minimum value required.

Question 5

I have not received my order confirmation. What do I do?

Accepted Answer

Check your spam or promotions folder first. If you still cannot find it, email us at support@tmayee.in with your registered phone number and we will help right away.

Question 6

What is your exchange policy?

Accepted Answer

We accept exchange requests within 7 days of delivery for the following reasons only. We accept: Wrong size delivered, different from what you ordered Product damaged during transit Defective or misprinted product Wrong item delivered We do not accept: Wrong size ordered by the customer Change of mind after placing the order Products worn, washed or altered after delivery

Question 7

How do I raise an exchange request?

Accepted Answer

Email us at exchange@tmayee.in with your order number, an unboxing video, and clear photos of the issue. Our team will respond within 24 to 48 hours with the next steps.

Question 8

Do you offer refunds?

Accepted Answer

We do not offer refunds for size or preference issues. Refunds are only processed for cancelled orders within the cancellation window, or in cases where an exchange is not possible due to stock unavailability.

Question 9

How do I find my correct size?

Accepted Answer

Every product page has a Size Guide button next to the size selector showing exact measurements for that specific product. Sizing can vary slightly between oversized fits, regular fits and acid wash pieces, so always check the chart before ordering.

Question 10

What fabric do you use?

Accepted Answer

We use 100% combed cotton across our range, with GSM ranging from 240 for tees to 400 for hoodies. Every piece goes through a pre-shrunk bio-wash process to prevent shrinkage and hold its shape over time.

Question 11

How do I take care of my T-Mayee pieces?

Accepted Answer

Wash inside out in cold water to protect the print Use a gentle or machine wash on a cold cycle Avoid bleach and fabric softener Do not tumble dry, air dry in shade instead Iron inside out on low heat, avoiding direct contact with the print

Question 12

Will the print fade or crack after a few washes?

Accepted Answer

Our prints are cured and tested to last through regular washing when cared for properly. Following the wash care instructions above significantly extends the life of the print.

Question 13

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery, UPI, credit cards, debit cards and net banking. We currently do not support EMI or Pay Later options.

Question 14

Is Cash on Delivery free?

Accepted Answer

Yes, Cash on Delivery is completely free with no additional charges.

Question 15

Is it safe to pay online on your website?

Accepted Answer

Yes, all online payments are processed through secure, encrypted checkout. We do not store your card or payment details on our servers.

Question 16

Do you take bulk or wholesale orders?

Accepted Answer

Yes, we handle bulk orders for groups, events and custom requirements. Email us at bulkorders@tmayee.in with your requirements and quantity.

Question 17

I am a creator or influencer. How do I collaborate with T-Mayee?

Accepted Answer

We are always open to working with creators who genuinely connect with the brand. Email us at collabs@tmayee.in with your social handles and a bit about yourself.

Frequently Asked Questions