At T-Mayee, we believe in delivering premium-quality apparel that reflects bold style and everyday comfort. Since all our products are made-to-order and printed on demand, our Refund & Returns Policy is designed to be transparent, fair, and specific.
Please read this policy carefully before placing an order.
Returns & Refund Window
- Our return or replacement request window is 7 days from the date of delivery.
- ❗ Any request made after 7 days of delivery will not be eligible for a refund, replacement, or exchange.
Eligibility for Returns or Replacements
You may request a return or replacement only if the product meets any of the following conditions:
- ✅ The product is damaged during transit
- ✅ The product is defective or misprinted
- ✅ You received a wrong design or wrong item (not ordered by you)
Mandatory Proof Required
To process your request, you must provide:
- 🎥 Unboxing video (continuous, unedited, from opening the package)
- 📸 Clear images of the defect or issue
- 📦 Original packaging
Requests without valid proof will not be accepted.
Non-Returnable & Non-Refundable Items
Due to the print-on-demand nature of our products, we do not accept returns or refunds for:
- ❌ Incorrect size ordered by the customer
- ❌ Change of mind after placing the order
- ❌ Products damaged while opening the package
- ❌ Missing or incomplete proof (video/images)
- ❌ Customized or personalized products
- ❌ Products worn, washed, or altered after delivery
📏 Please refer to the size chart carefully before ordering, as sizing issues are not eligible for refunds.
Refund Policy
Once we receive your return request and supporting proof:
- Your claim will be reviewed within 2–3 working days
- You will be notified via email regarding approval or rejection
If Approved:
- Prepaid orders (UPI/Card/Wallet):
Refund will be credited to your original payment method within 7–10 working days - Cash on Delivery (COD) orders:
You may receive a store credit or discount coupon for future purchases
Late or Missing Refunds
If you have not received your refund:
If the issue persists after 10 working days, contact us at:
📧 support@tmayee.in
Recheck your bank or UPI account
Contact your payment service provider
Replacements & Exchanges
Replacement requests are accepted only for eligible cases
Shipping and reprinting charges may apply
❌ We do not offer refunds or replacements for wrong sizes ordered by customers.
Important Notes
- T-Mayee reserves the right to deny any request that does not meet policy conditions
- All decisions made by T-Mayee regarding refunds and replacements are final
- This policy applies to all purchases made on tmayee.in
Need Help?
For any questions related to refunds, returns, or replacements, feel free to reach out:
📧 Email: support@tmayee.in
🕒 Response Time: Within 24–48 working hours